Privacy Policy

At AnyAirportTransfer.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

1.1 Information You Provide to Us

When you book a transfer or create an account, we collect:

• Personal Identification: Name, email address, phone number
• Travel Information: Pickup/drop-off locations, flight details, travel dates and times
• Payment Information: Credit card details, billing address (processed securely through payment providers)
• Preferences: Special requirements, vehicle preferences, accessibility needs

1.2 Information Collected Automatically

When you use our website or app, we automatically collect:

• Device information (type, operating system, browser)
• IP address and approximate location
• Browsing behavior and pages visited
• Cookies and similar tracking technologies
• Date and time of access

1.3 Information from Third Parties

We may receive information from:

• Service Providers (drivers) about your transfer experience
• Payment processors regarding transaction status
• Flight tracking systems for real-time flight information
• Social media platforms if you connect your accounts

We use your personal information for the following purposes:

2.1 Service Delivery

• Processing and fulfilling your transfer bookings
• Matching you with qualified Service Providers (drivers)
• Tracking flight arrivals and adjusting pickup times
• Facilitating communication between you and drivers
• Processing payments and issuing receipts
• Providing customer support

2.2 Service Improvement

• Analyzing usage patterns to enhance user experience
• Conducting customer satisfaction surveys
• Monitoring service quality and driver performance
• Developing new features and services
• Troubleshooting technical issues

2.3 Communication

• Sending booking confirmations and updates
• Providing customer support responses
• Sending important service announcements
• Marketing communications (with your consent)
• Requesting feedback on your transfer experience

2.4 Legal and Safety

• Complying with legal obligations and regulations
• Preventing fraud and unauthorized transactions
• Protecting the rights and safety of users and drivers
• Resolving disputes and enforcing our Terms of Service
• Responding to law enforcement requests

We share your information only as necessary to provide our services and as described below:

3.1 With Service Providers (Drivers)

We share relevant booking information with the driver assigned to your transfer:

• Your name and contact number
• Pickup and drop-off locations
• Flight information (for airport pickups)
• Special requirements (child seats, luggage, etc.)

3.2 With Service Partners

We work with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Stripe, PayPal) for secure transactions
• Cloud hosting providers for data storage
• Email and SMS providers for communications
• Analytics providers to understand user behavior
• Customer support tools

3.3 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate potential violations
• Prevent fraud or security threats

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmission is encrypted using SSL/TLS technology
• Secure Storage: Personal data is stored on secure servers with restricted access
• Payment Security: Credit card information is processed through PCI-DSS compliant payment processors
• Access Controls: Strict employee access policies and authentication requirements
• Regular Audits: Security assessments and vulnerability testing

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal data
• Download your booking history and account information
• Receive your data in a structured, machine-readable format

5.2 Correction and Update

• Update your account information at any time
• Correct inaccurate or incomplete data
• Modify your communication preferences

5.3 Deletion

• Request deletion of your account and personal data
• Note: Some information may be retained for legal or legitimate business purposes
• Completed bookings may be retained for accounting and legal compliance

5.4 Opt-Out Rights

• Unsubscribe from marketing emails at any time
• Disable push notifications in app settings
• Opt out of cookies through browser settings
• Withdraw consent for data processing (where applicable)

5.5 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@anyairporttransfer.com
• Account Settings: Update directly in your account dashboard
• Customer Support: Available 24/7 via phone or live chat

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

6.2 Types of Cookies We Use

6.3 Managing Cookies

• Most browsers allow you to refuse cookies or delete existing ones
• You can adjust cookie preferences through our cookie consent banner
• Note: Disabling essential cookies may affect website functionality
• Visit www.aboutcookies.org for more information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Retained while your account is active
• Booking Records: Retained for 7 years for accounting and tax purposes
• Communication Records: Retained for 2 years for customer service quality
• Payment Information: Retained as required by payment processors and financial regulations
• Deleted Accounts: Personal data deleted within 30 days of account deletion (except as legally required)

After the retention period expires, we securely delete or anonymize your personal information.

AnyAirportTransfer.com operates globally. Your personal information may be transferred to and processed in countries other than your own.

• We ensure appropriate safeguards are in place for international transfers
• We comply with GDPR, CCPA, and other applicable privacy regulations
• Standard contractual clauses are used when transferring data outside the EEA
• We maintain the same level of protection regardless of where data is processed

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

• Users must be 18 or older to create an account
• Parents/guardians must make bookings for minors
• If we become aware of data collected from children, we will promptly delete it
• Please contact us if you believe we have inadvertently collected information from a child

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

• Material changes will be notified via email or prominent website notice
• The "Last Updated" date at the top will be revised
• Continued use of our services after changes constitutes acceptance
• We encourage you to review this policy periodically

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Effective Date: December 30, 2025

Last Revised: December 30, 2025

By using AnyAirportTransfer.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.