Cancellation & Refund Policy

We understand that travel plans can change unexpectedly. This Cancellation & Refund Policy outlines the terms and conditions for cancelling your airport transfer booking and receiving refunds.

Our cancellation policy is based on how far in advance you cancel before your scheduled pickup time. All times are calculated from the originally scheduled pickup time.

Important Notes:

• All cancellations must be made through your account dashboard or by contacting our customer support team
• Cancellation time is calculated from the originally scheduled pickup time, not from when you made the booking
• Refunds are processed to the original payment method used for booking
• You will receive a cancellation confirmation email once your request is processed

You can cancel your booking through multiple convenient methods:

Method 1: Online Account Dashboard

1. Log into your AnyAirportTransfer.com account
2. Navigate to "My Bookings" section
3. Select the booking you wish to cancel
4. Click the "Cancel Booking" button
5. Confirm your cancellation when prompted
6. You will receive an immediate email confirmation

Method 2: Customer Support

• 24/7 Phone Support: Call +1234 568 963 and provide your booking reference number
• Email: Send cancellation request to support@anyairporttransfer.com with your booking details
• Live Chat: Use our website live chat feature for instant assistance
• WhatsApp: Message us with your booking reference for quick processing

Required Information:

When cancelling, please have the following information ready:

• Booking reference number
• Email address used for booking
• Scheduled pickup date and time
• Reason for cancellation (optional but helpful)

We understand that flight schedules can change. Here's how we handle flight-related cancellations and changes:

3.1 Flight Delays

• We monitor all flights in real-time using advanced flight tracking systems
• Your driver's pickup time will automatically adjust based on actual landing time
• No additional charges apply for flight delays (up to 3 hours)
• No action required from you – we handle everything automatically

3.2 Flight Cancellations

If your flight is cancelled by the airline:

• Contact us immediately via phone, email, or live chat
• Provide your booking reference and flight cancellation confirmation
• We will cancel your transfer at no charge
• You will receive a full 100% refund regardless of cancellation timing
• Refund will be processed within 5-10 business days

3.3 Connecting Flights & Missed Connections

Important: We track and monitor ONLY the arrival flight you provide during booking (your final flight arriving at the pickup airport). We do not track or monitor connecting flights or earlier segments of your journey.

Connecting Flights - Customer Responsibilities:

• Monitoring Connections: You must monitor your connecting flights and connection times independently
• Immediate Notification: If you miss your connection or your connecting flight is delayed/cancelled, contact us immediately:
  • Phone: +1234 568 963 (Available 24/7)
  • SMS/WhatsApp for urgent matters
  • Email: support@anyairporttransfer.com
• Rescheduling Options: If you miss your connection:
  • We will attempt to reschedule your transfer to your new arrival flight (subject to driver availability)
  • A 50% cancellation fee applies, plus any price difference if the new transfer costs more
  • If we cannot accommodate the new time, 50% refund will be issued
• Cancellation Option: You may cancel if you miss your connection:
  • 50% cancellation fee applies
  • 50% refund will be processed within 5-10 business days
  • You will need to make a new booking for your rescheduled flight

What We Track vs. What You Track:

Recommendations for Connecting Flights:

• Book transfers with adequate buffer time after your scheduled arrival (minimum 30-60 minutes)
• Provide your final arrival flight details accurately when booking
• Keep our contact number readily available during your journey
• Consider travel insurance to cover unexpected connection issues
• Monitor your flight connections actively, especially during tight layovers
• If you have a history of delays on specific routes, book with extra buffer time

3.4 Flight Diversions or Rerouting

If your arrival flight is diverted to a different airport:

• Contact us immediately with new arrival details
• We will attempt to arrange alternative pickup at the new location
• Additional charges may apply depending on distance and availability
• If alternative cannot be arranged, 50% cancellation fee applies (as diversion is beyond our control)

If you need to modify your booking instead of cancelling it, we offer flexible modification options:

4.1 What Can Be Modified?

• Pickup date and time
• Pickup or drop-off location
• Flight details
• Vehicle type (subject to availability)
• Number of passengers or luggage
• Special requirements (child seats, accessibility needs)

4.2 Modification Time Frames

4.3 Price Adjustments

• If the new booking details result in a higher price, you will be charged the difference
• If the new booking details result in a lower price, you will receive a refund for the difference
• Price adjustments are processed immediately
• You will receive confirmation of the new booking details and any price changes

4.4 How to Modify Your Booking

• Contact us immediately via phone, email, or live chat

A "no-show" occurs when a passenger is not present at the designated pickup location within the allocated wait time.

Standard Wait Times:

• Airport Pickups: 60 minutes from flight landing time
• Hotel/Address Pickups: 15 minutes from scheduled pickup time
• Additional Wait Time: Available at $1 per minute (driver discretion)

No-Show Conditions:

You will be considered a no-show if:

• You do not arrive at the pickup location within the wait time
• You do not contact the driver or our support team within 15 minutes of scheduled time
• You refuse to board the assigned vehicle without valid reason
• You provide incorrect pickup information and cannot be located

No-Show Consequences:

• The booking will be marked as completed
• No refund will be issued
• You will need to make a new booking for transportation
• Standard cancellation policy does not apply to no-shows

6.1 Refund Timeline

• Cancellation Processing: Immediate upon confirmation
• Refund Initiation: Within 24 hours of cancellation
• Bank Processing Time: 5-10 business days from refund initiation
• Total Time: Typically 7-12 business days from cancellation

6.2 Refund Method

Refunds are always processed to the original payment method used for booking:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Apple Pay/Google Pay: Refunded to the linked payment method

6.3 Refund Confirmation

You will receive:

• Immediate cancellation confirmation email
• Refund processing confirmation within 24 hours
• Final refund confirmation once processed
• Booking reference number for tracking

6.4 Delayed Refunds

If you haven't received your refund within 12 business days:

1. Check your bank/credit card statement for pending transactions
2. Contact your bank to verify processing status
3. If still not received, contact our support team with:
   • Original booking reference number
   • Cancellation confirmation email
   • Payment method used
4. We will investigate and resolve within 48 hours

In rare cases, your booking may be cancelled by the Service Provider due to unforeseen circumstances such as vehicle breakdown, driver illness, or extreme weather conditions.

Our Commitment:

• You will be notified immediately via phone, SMS, and email
• We will attempt to arrange alternative transportation with another driver
• Alternative transport will be provided at the same price (no additional charges)
• If alternative cannot be arranged, you will receive a full 100% refund immediately

Compensation:

If a Service Provider cancellation causes significant inconvenience:

• Full immediate refund of the booking amount
• Additional compensation credit for future bookings (at our discretion)
• Priority assistance from our customer support team
• Help arranging alternative transportation if needed

In cases of force majeure or exceptional circumstances beyond anyone's control, special cancellation terms apply:

Force Majeure Events Include:

• Natural disasters (earthquakes, floods, hurricanes)
• Severe weather conditions making travel dangerous
• Acts of war, terrorism, or civil unrest
• Government-imposed travel restrictions or lockdowns
• Airport closures or widespread flight cancellations
• Pandemics or health emergencies
• Strikes affecting transportation infrastructure

Policy for Force Majeure:

• Full refund provided regardless of cancellation timing
• Refund processed within 5-10 business days
• No cancellation fees or penalties apply
• Alternative booking dates offered with price guarantee
• Booking credit valid for 12 months (optional)

Cancellation terms for additional services and special requests:

Child Safety Seats

• Free to cancel if overall booking is cancelled
• Can be removed from booking at any time before pickup
• No separate charges or cancellation fees

Additional Stops

• Can be removed up to 6 hours before pickup with no charge
• Within 6 hours: Subject to 50% fee of additional stop cost
• Price adjustment refunded to original payment method

Vehicle Upgrades

• Downgrade to smaller vehicle: Price difference refunded
• Can be changed up to 6 hours before pickup
• Subject to vehicle availability

Meet & Greet Service

• Included in all airport pickups at no extra charge
• Automatically cancelled if booking is cancelled
• No separate cancellation required

If you disagree with a cancellation charge or refund amount:

Step 1: Contact Customer Support

• Email: disputes@anyairporttransfer.com
• Phone: +1234 568 963 (24/7)
• Provide your booking reference and explanation
• Include any supporting documentation

Step 2: Dispute Review

• Our team will review your case within 48 hours
• We may request additional information or documentation
• You will receive a detailed response via email
• Most disputes are resolved within 5 business days

Step 3: Resolution

• If resolved in your favor: Refund processed immediately
• If partially resolved: Compromise solution offered
• If not resolved: Escalation options provided
• All decisions are documented and communicated clearly

For cancellations, modifications, or questions about this policy, contact us:

Effective Date: December 30, 2025

Last Revised: December 30, 2025

This Cancellation & Refund Policy is subject to our Terms of Service. By making a booking, you agree to these cancellation terms.